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Ordering Help

We hope that the following information will provide you with what you need, for any further information, please contact us.

  1. Our Returns Policy?
  2. Problem with an Order?
  3. Do you need to cancel or change an order that hasn’t been shipped?
  4. Did you receive a damaged or defective item?
  5. Did you receive the wrong or an item you didn’t order?
  6. Are you missing an item?
  7. Wondering where your order is?
  8. Need further assistance?
  9. Are Sales Invoices send by deliveries?
  10. How can I pay for my purchases?
  11. When will my order be delivered?
  12. How do you protect my information?





















































Our Returns Policy?

You may return goods sold by shoesforweddings.com within 30 days of delivery for a full refund.

The only thing we do charge for is the return postage for exchanged goods and we do not refund the postage to send items back to us unless they are faulty.

We cannot accept returns of certain items, including:

  • Any item that is not in its original condition, is damaged, or is missing parts.
    • Any Footwear or Accessories that have been worn.

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Problem with an Order?

If something is wrong with an order that is being fulfilled by shoesforweddings.com, we certainly want to help you. Please read the information below for more on how to proceed.

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Do you need to cancel or change an order that’s hasn’t been shipped?

Please send an e-mail to info@shoesforweddings.com

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Did you receive a damaged or defective item?

If the item has a damaged or defective part, we recommend that you contact us via info@shoesforweddings.com We will ask you to indicate the number of items you’re returning, the reason for return and whether you would like a credit note or a replacement item sent to you.

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Did you receive the wrong or an item you didn’t order?

We recommend that you contact us via info@shoesforweddings.com

We will ask to indicate the number of items you are returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a credit note or a replacement sent to you.

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Are you missing an item?

Check the delivery note that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfilment centres, we may have split your order into multiple shipments, which we would indicate on the

delivery note. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.

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Wondering where your order is?

If you have not yet received your order at all and think that you should have by now.

We recommend that you contact us via info@shoesforweddings.com

We will do our utmost to update you with availability information, estimated delivery dates and even shipment tracking numbers if the carrier has made them available.

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Need further assistance?

We recommend that you contact us via info@shoesforweddings.com

Please Include as much information as possible regarding your query including if available an order number.

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How do I know that my order has been received?
Upon delivery note of your order, an Order Confirmation Screen will be generated issuing an order reference number. Please print out this page for future reference. You will also receive an e-mail confirming your order details.

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Are Sales Invoices sent with deliveries?

The Sales Invoice is sent together with the item inside the parcel. You will need this in case you wish to return or exchange goods.

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How can I pay for my purchases?

You can pay for your purchases online using most major credit or debit cards.

You can use Mastercard -, Visa Credit Card and Visa Debit Cards, Swich & Solo.

You credit card details will be encrypted to help keep them secure.

See security for more information

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When will my order be delivered?

Most goods are delivered within 7 – 10 days from when you place your order.

Deliveries are made between 8 am and 6 pm and we will need a signature when the delivery is made.

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How do you protect my information?

Your credit card details will be encrypted to help them secure.

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